At Binge Island, we value transparency and aim to provide our users with a seamless experience, even when it comes to cancellation. We understand that circumstances may change, and we want to make the process as straightforward as possible. Below is our Cancellation Policy, outlining the steps for users who wish to cancel their current plans.
Self-Cancellation
Users have the option to cancel their plans directly through their Binge Island account. Follow these simple steps:
- Log in to your Binge Island account.
- Navigate to the Account Settings page.
- Click the “Change” link above your existing plans.
- Locate your current plan.
- Click the “Cancel” button
- Follow the on-screen instructions to confirm and complete the cancellation.
Support Request Cancellation
For users who prefer assistance or have specific questions regarding their cancellation, we offer the option to submit a support request. Here’s how:
- Log in to your Binge Island account.
- Visit the Binge Island support page on our website.
- Submit a support request, indicating your intention to cancel your plan.
- Our dedicated support team will promptly review your request and guide you through the cancellation process.
Cancellation Period
Users can cancel their plans at any time, and the cancellation will take effect immediately. Whether you choose to cancel independently or through our support team, you will have instant control over the status of your subscription.
Please note that after you cancel any subscription, you’ll continue to have access to all the features in the Binge Island App until the expiry date of your plan.
Refund Policy
Please note that Binge Island operates on a no-refund policy (you can review our Refund Policy here). Cancellations will stop any future billing cycles, but refunds for the current billing cycle will not be processed. We recommend reviewing our plans and features thoroughly before subscribing to ensure they align with your video editing needs.
Reactivation of Plans
Should you decide to rejoin Binge Island after canceling, you are welcome to do so at any time. Simply select a plan that suits your requirements, and your account will be reactivated accordingly.
Contacting Support
If you encounter any issues during the cancellation process or have specific questions about our cancellation policy, our support team is ready to assist you. Feel free to reach out via our support page or use our general contact form.
At Binge Island, we strive to make every aspect of our platform user-friendly, including the cancellation process. We appreciate your understanding and look forward to continuing to provide you with exceptional video editing services.