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Working Hours and Days Off Policy

Last Updated: January 26, 2024
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At Binge Island, we are committed to providing exceptional service and support to our users. To ensure transparency and manage expectations, this article outlines our working hours and days off. Our dedicated team is here to assist you during specific time frames, and we observe holidays recognized in Jamaica.

Working Hours

Our support team is available to assist you during the following working hours, based on Eastern Standard Time (EST), which aligns with Jamaican time:

  • Monday to Friday: 10:00 AM to 4:00 PM EST

During these hours, you can reach out to us for any assistance, inquiries, or support-related matters.

Days Off and Holidays

We value the well-being of our team members, and in acknowledgment of public holidays recognized in Jamaica, our services will not be available on these specific days:

  • New Year’s Day – January 1
  • Ash Wednesday – Date varies (between February 4 and March 10)
  • Good Friday – Date varies (Friday before Easter Sunday)
  • Easter Monday – Date varies (Monday after Easter Sunday)
  • Labour Day – May 23
  • Emancipation Day – August 1
  • Independence Day – August 6
  • National Heroes Day – Third Monday in October
  • Christmas Day – December 25
  • Boxing Day – December 26


On these holidays, our team will be taking a break, and our services will resume on the next working day.

Contacting Support Outside Working Hours

If you find yourself in need of assistance outside our regular working hours or on holidays, please feel free to submit a support request through our platform. Our team will review your inquiry promptly once operations resume.

Managing Expectations

We understand the importance of timely assistance, and we appreciate your understanding regarding our working hours and days off. Our commitment is to provide the best support during the designated working hours, and we strive to address your needs promptly.


At Binge Island, we value your trust and are dedicated to offering top-notch support services. By familiarizing yourself with our working hours and acknowledging our team’s days off, you can ensure a smooth experience when reaching out for assistance. We appreciate your understanding and look forward to assisting you during our working hours.

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